File a trademark infringement complaint

Required documents

For owners:

• A valid trademark certificate issued by the Ministry of Economy (MOE)
• A written description (and necessary attachments) of the complaint, which contains:
  • infringement information
  • subject of the complaint
  • the number of stores
  • pictures from the original and imitation sample
  • identification of similarities 

Additional for legal representatives or agents:

• Valid legal power of attorney and copy of the trade licence
• A statement of evidence on owner's behalf such as authorisation to file complaints with local departments 

Prerequisites

• This service is available to those who already have their trademark registration certificate approved on the IP Gateway portal
• The complaint submitted must be within the IP department’s jurisdiction
• The complainee is licensed in Dubai, with the exception of free zones
• The brand owner can raise complaints about one or multiple retailers in a single case

Service fees

• AED2,000 case study fee
• AED1,000 inspection fees on defendant sites – up to three sites
• AED300 per additional location
• AED2,500 inspection fee per warehouse

Steps

1. Login to your account on the IP Gateway and select the button for Brand (trademark) concerns
2. Choose 'Open File' and fill in required details; you can add more retailers to the same case
3. Make the mandatory case study payment to save and complete your request
4. The IP department reviews the case and if approved, the trademark owner has to pay the inspection fees for establishments complained against
5. The IP department will then conduct inspections and upload reports per site